Privacy & Cookies
Privacy Policy
Last updated: 9 March 2026
Silk & Maple ("we", "our", or "us") operates the website www.silkandmaple.co.uk. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or contact us.
1. Who We Are
Silk & Maple
10–12 Friars Street
Sudbury
Suffolk
CO10 2AA
United Kingdom
Email: hello@silkandmaple.co.uk
For the purposes of UK data protection law, Silk & Maple is the data controller responsible for your personal data.
2. Information We Collect
We may collect and process the following types of personal data:
Information You Provide Directly
You may provide personal information when you:
- Submit a contact form
- Book an appointment
- Place an order through our online shop
- Contact us via email
This may include:
- Name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely through our payment provider)
- Appointment information
- Any other information you include in your message
Transaction Information
When you purchase from our online shop, we collect information necessary to process your order, such as:
- Order details
- Billing and shipping information
- Payment confirmation from our payment provider
We do not store full payment card details.
Technical Information
When you visit our website, we may automatically collect limited technical information such as:
- IP address
- Browser type
- Device information
- Pages visited
This information helps ensure our website functions correctly.
3. How We Use Your Information
We use your personal data for the following purposes:
- To process and fulfil orders
- To respond to enquiries and contact form submissions
- To manage appointment bookings
- To communicate with you about your order or booking
- To provide customer support
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contractual necessity
To process and fulfil orders or bookings you make with us.
Legitimate interests
To respond to enquiries and improve our services.
Legal obligations
To comply with tax, accounting, and regulatory requirements.
5. Sharing Your Information
We only share your personal data when necessary.
This may include sharing information with:
- Payment providers to process transactions
- Delivery or courier companies to fulfil orders
- Website hosting providers
- Professional advisers such as accountants or legal advisers if required
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
We do not sell or rent your personal data to third parties.
6. Data Retention
We retain personal data only for as long as necessary.
Typical retention periods include:
- Order records: up to 6 years for tax and accounting purposes
- Customer enquiries: typically up to 12 months
- Appointment information: as long as necessary to provide services
When information is no longer required, it is securely deleted or anonymised.
7. Your Data Protection Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request erasure of your personal data in certain circumstances
- Request restriction of processing
- Object to certain types of processing
- Request data portability where applicable
To exercise these rights, please contact us at:
hello@silkandmaple.co.uk
We will respond within the timeframe required by law.
8. Cookies
Our website may use essential cookies necessary for the website to function properly, such as enabling the shopping basket or booking functionality.
We do not currently use advertising or analytics tracking cookies.
You can control cookies through your browser settings.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data from:
- unauthorised access
- accidental loss
- misuse or alteration
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices of those websites.
We recommend reviewing their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.
12. Complaints
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK data protection authority:
Information Commissioner's Office (ICO)
https://ico.org.uk
Cookie Policy
Last updated: 9 March 2026
This Cookie Policy explains how Silk & Maple uses cookies on www.silkandmaple.co.uk.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website.
They help websites function properly and improve user experience.
Cookies may collect information such as:
- browser type
- device information
- pages visited
- preferences
2. How We Use Cookies
Silk & Maple uses cookies to ensure our website functions correctly.
These may include essential cookies, such as those required to:
- enable shopping basket functionality
- process online purchases
- support appointment bookings
- maintain website security
- remember basic user preferences
These cookies are necessary for the operation of the website.
3. Analytics and Marketing Cookies
We do not currently use analytics or advertising cookies, such as:
- Google Analytics
- Facebook/Meta tracking pixels
- advertising networks
If this changes in the future, this policy will be updated.#
4. Managing Cookies
Most web browsers allow you to control or disable cookies through your settings.
You can usually:
- delete cookies
- block certain types of cookies
- receive notifications when cookies are used
Please note that disabling essential cookies may affect the functionality of our website.
5. Third-Party Cookies
Some website functionality (such as payment processing) may involve third-party services that place their own cookies.
These cookies are controlled by the respective third-party providers.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
7. Contact Us
If you have questions about this Cookie Policy, please contact:
Silk & Maple
10–12 Friars Street
Sudbury
Suffolk
CO10 2AA
Email: hello@silkandmaple.co.uk