Terms & Conditions
Last updated: 9 March 2026
These Terms & Conditions govern your use of the website www.silkandmaple.co.uk and the purchase of products or services from Silk & Maple.
By accessing or using this website, you agree to be bound by these Terms.
1. About Us
Silk & Maple
10–12 Friars Street
Sudbury
Suffolk
CO10 2AA
United Kingdom
Email: hello@silkandmaple.co.uk
2. Use of Our Website
By using our website you agree:
- to use it only for lawful purposes
- not to misuse or attempt to interfere with the website’s functionality
- not to introduce viruses, malware, or other harmful material
We reserve the right to suspend or terminate access if these terms are violated.
3. Products and Services
Silk & Maple sells bridal products and related items through our physical and online shop and offers appointment bookings.
We aim to ensure that:
- product descriptions are accurate
- images represent products as closely as possible
However, colours and appearance may vary depending on your screen or device.
All products are subject to availability.
4. Pricing
All prices are listed in GBP (£).
We reserve the right to change prices at any time. However, the price charged will be the price displayed at the time your order is placed.
Prices may include VAT where applicable.
Delivery costs will be displayed during the checkout process.
5. Orders
When you place an order through our website:
- You will receive an order confirmation email.
- This email confirms receipt of your order but does not constitute acceptance of the order.
A contract between you and Silk & Maple is formed only when your order has been processed and dispatched.
We reserve the right to cancel or refuse an order if:
- a product is unavailable
- there has been a pricing error
- fraudulent or suspicious activity is suspected
If payment has already been taken, it will be refunded.
6. Payments
Payments are processed securely through our third-party payment provider.
Silk & Maple does not store full payment card details.
By submitting payment information, you confirm that you are authorised to use the payment method.
7. Delivery
We currently deliver within the United Kingdom only.
Delivery times are estimates and may vary depending on courier services and external factors.
Silk & Maple is not responsible for delays caused by postal or courier providers.
Risk of loss or damage passes to the customer once the order has been delivered.
8. Returns and Refunds
Our returns and refund policy will apply to purchases made through our website only.
Customers may have rights under the Consumer Contracts Regulations 2013, including a 14-day cooling-off period for certain online purchases.
Some items may be non-returnable, including:
- personalised or custom-made products
- items made to order
- worn or altered items
To request a return, please contact:
hello@silkandmaple.co.uk
Returned items must be unused and in their original condition.
Refunds will be processed once returned items have been received and inspected.
9. Appointment Bookings
Silk & Maple offers appointment bookings through our website.
By booking an appointment you agree that:
- appointment times are subject to availability
- we request notice if you need to cancel or reschedule; failure to do so will result in a late cancellation/no show fee
Repeated missed appointments will result in restrictions on future bookings.
10. Intellectual Property
All content on this website, including:
- text
- images
- branding
- logos
- product designs
- website design
is the property of Silk & Maple or its licensors.
You may not reproduce, distribute, or use our content without written permission.
11. Limitation of Liability
To the fullest extent permitted by law, Silk & Maple shall not be liable for:
- indirect or consequential losses
- loss of profits or business
- website interruptions or technical issues
Nothing in these terms excludes liability for:
- death or personal injury caused by negligence
- fraud or fraudulent misrepresentation
- any liability that cannot legally be excluded under UK law.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated versions will be published on this page with a revised date.